Unfortunately we do not offer cash refund. Only return & exchange.

We do offer a 7-day return policy, which means you have 7 days after receiving your
item to request a return.

To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Any further questions, please contact us at support@tigerorchids.com, we
are happy to help.

To start a return, you can contact us at support@tigerorchids.com with the
title of RETURN & EXCHANGE along with your receipt no.

Before mailing out your return items please make sure your items are unworn and is in its original condition along with tags and packaging for eligible return & refund.

PLEASE NOTE customer will be responsible for the return shipping cost, as customers will not have to pay for the shipping cost on our end for the exchange item.

We will notify you once we’ve received and inspected your return. You’ll receive an exchange discount code for your new purchase.

You can always contact us for any return question at support@tigerorchids.com.

All sale and promotionally priced items are non-refundable, non-returnable and non-exchangeable.

Please take note that we do not sell defect items, so our customers can rest assure even items are on sales or promotion, does not means there's any defect.

We sincerely apologise if such matter has happened.

For any defects, damage or wrong items, Please contact us immediately at support@tigerorchids.com with title RETURNING DAMAGE PRODUCTS along with receipt no. so that we can evaluate
the issue and make it right.

For any damaged, wrong or faulty items, can be returned within 7 days for an exchange. Please include your receipts in the return package.