If in any case, you need to make any change to your order, including cancelling, changing items or shipping address, please reach out within 24 hours of placing the order at support@tigerorchids.com with heading CHANGING ORDERS along with RECEIPT NO.

Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request if its delay.

An confirmation email will be sent to you once your order has been successfully placed.

Another dispatched email with tracking no. will be sent to you once your package dispatched.

All orders will be packed and dispatched within 2 working days.

Delivery time
Peninsular Malaysia within 3 days
West Malaysia within 5 days

All orders will be pack and send with standard delivery within 2-3 days.

All our delivery partner service are reputable express delivery agency. So your orders are safe and won't take too long to arrive your doorstep.

We sincerely apologise for such matter.

Please reach out to us if you haven't receive your order within 7 days.

support@tigerorchids.com with heading ORDER NOT RECEIVE along with RECEIPT NO.

We sincerely apologise for this issue.

Please contact us through support@tigerorchids.com and we will make it right for you.

Yes we do. Please refer to Return & Exchange.

All payment methods will show at your check out cart. Rest assure they are all secure payment gateway.

At the moment, we just offer online payment.

We might look into this option in near future.

It is important that customers pay close attention while paying online.

• Do not click twice on PAY BUTTON if your browser appear non-responsive. Refresh your page or cancel transaction to start over.

If there's such issue result in double payment, reach out to us through email support@tigerorchids.com and we will take it from there.